Show policy
General Cancellations
Reservations can be canceled up to 72 hours (3 days) before the scheduled date without any penalty. After this deadline, a 100% penalty w-Reservations can ill be applied, and refunds will not be issued unless specified otherwise in the confirmation.
Modifications
Reservations can be modified (times & dates) up to 72 hours (3 days) before the service. After this deadline, Di Nocera Car Service will apply a 30% penalty of the total cost of the excursion/transfer.
Weather-Dependent Activities
Tours such as hiking or boat tours can be canceled without any penalty by 12:00 PM on the day before the scheduled date if weather conditions do not permit safe execution of the excursion.
No Show Policy
In the event of a no-show (the customer’s non-presence at the pre-established meeting place on the day of the excursion/transfer), Di Nocera Car Service will retain 100% of the total cost of the service as a penalty.
Longer Routes
For longer routes, where there are costs for driver accommodation and the purchase of ship tickets or other expenses, cancellations made less than 15 days before the transfer/excursion will incur a 50% penalty of the total cost of the service.
Communication
All cancellations or modifications must be communicated directly to Di Nocera Service staff via email (info@sorrentotransfer.com) or WhatsApp (+39 3384317323).
Waiting times
In case of waiting for arrival exceeding 45 minutes due to train or plane delays, a penalty will be applied. This will be communicated via our emergency contact number, where further availability will also be provided, if possible.
Additional Costs (in case of reported delay)
- E Class (2 pax): 50 euro per hour
- S Class (2 pax): 60 euro per hour
- Van (up to 6 pax): 55 euro per hour
- Sprinter (8 pax): 60 euro per hour
An hourly stop is defined after the scheduled arrival time of the flight and is included in the service rate for necessary time to complete baggage claim.
If costumer does not show up after attempts to contact them and the waiting time has expired, it will be considered a no – show, and the full amount of the service will be charged as penalty.
After 45 minutes of waiting, hourly parking charges will be applied according to the rates mentioned above.
Times
Time zone and delay policy
All times are expressed in the local time zone of the departure location. (Local Time)
Timeliness Commitment
Di Nocera Car Service makes every reasonable effort to ensure that its vehicles, or vehicles driven by external collaborators, arrive on time for departure and arrival appointments at the destination. However, it will not be held responsable for delays caused by factors beyond its control.
High Season Delays
Particulary during the high season, there may be slight delays in pick – up appointments on the Amalfi Coast due to unforeseen events not attributable to the fault of Di Nocera Car Service (landslides, roadblocks, unexpected traffic, accidents, etc…)
Additional costs
Extra Kilometers
Any extra kilometers required for reasons not attributable to the carrier or requested by the customer, in agreement with the carrier, must be paid before the end of the service or by the customer’s contact agency.
Special Requests
At the time of booking, please specify any special requests for additional services, such as animal transport, special luggage, child seats, or accomodation for disabled individuals.
Last Minute Services
For services requested last minute (within 24 hours) during the high season (May to September), a 30% increase in the rate will be applied compared to our price list
Night Supplement
- +20% from 7:00 pm to 12 am for E Class, V Class, S Class
- +40% from 12:01 am to 5:00 for E Class, V Class, S Class
- +20% from 5:01 am to 7:00 am for E Class, V Class, S Class
- +50% from 7:00 pm to 7:00 am for Sprinter
Passanger responsibility & luggage policy
Personal Identification Documents
Passengers must possess the necessary personal identification documents for their recognition, both in Italy and abroad. It is the passanger’s responsability to verify their suitability.
Luggage Transport
Only the transport of travel luggage in the amount indicated by Di Nocera Car Service in the confirmation is permitted. Di Nocera Car Service excludes liability for any damage and/or loss of goods and/or luggage carried by the passenger during the trip.
Additional luggage
If a passanger has more than two pieces of luggage (one large and one small) per person, or bulky luggage, prior communication is required to allow for the use of an adequate vehicle. Without such communication, Di Nocera Car Service will not be helf responsible for the lack of space for storing baggage.
Di Nocera Service assumes no responsibility for the legality of any goods transported in hold or hand luggage. In case of sanctions, they will be directly charged to the customer.
Children and pets transport policy
Transport of children
The transport of children is permitted. The age and type of seat/booster must be communicated at the time of booking confirmation. If it is necessary to fit a child seat provided by the customer, no supplement will be required. If a child seat is provided by the carrier, a supplement of 25 euro will be required.
Transport of pets
The transport of small pets in an appropriate cage is permitted. For medium – large dogs, in addition to the cage, it is necessary to communicate the need for a minivan at the time of booking. A supplement of 30 euro will be required.
Lost objects and damage policy
Di Nocera Car Service and its collaborators are not liable for any lost objects. However, Di Nocera Car Service will endeavor to assist in locating the lost items. It is the passenger’s responsibility to recover the items, and they will be responsible for any costs associated with sending the items to them.
Any infringements, damages, or stains on the vehicle’s upholstery caused by the customer will be charged directly to the customer or the reference agency.
Complaint and billing policy
Complaints
Any complaints regarding the quality of the service can be promptly sent via email to the following address: info@sorrentotransfer.com
Billing
Upon booking, the User may request the relevant reciept or invoice via the email address: contabilita@sorrentotransfer.com
The billing data will be based on the information provided by the User at the time of booking or through subsequent email exchanges.